1. Use of these Web Conditions
1.1. These general terms and conditions ('Web Conditions')
set out Your rights and obligations, and those of the National
Trust Group (as defined below) in relation to this website and its
Content (as defined below). Please refer to our privacy
policy describing use of Your personal
1.2. Your Application Form ('Application Form') will
indicate whether these Web Conditions apply to any product You are
applying for and whether they are added to or modified in any way
in respect of that product. We reserve the right to reject any
1.3. Any Additional Terms and Conditions, which may or may
not amend the Web Conditions, ('Additional Terms and Conditions')
will be given to You separately either before or with the
Application Form and may be amended from time to time (see 3.
1.4. These Web Conditions and the Application Form and any
Additional Terms and Conditions will make up Your Agreement
('Agreement') with Us. The terms may change from time to time (see
3 below). Any perceived agreement between You and Us that is not in
writing will not be part of such Agreement.
1.5. You agree to these terms and conditions every time You
access any part of the Site or make use of any of the
2.1. Certain words used have the meanings given
2.1.2. 'Content' includes, but is not limited to, all text,
graphics and images that appear on the Site, and the design, look
and feel of the Site itself.
2.1.3. 'Intellectual Property Rights' means: -
a) rights in inventions, patents, registered designs, design
rights, know-how, trade marks and service marks (whether registered
b) any trade, brand or business names and any distinctive
sounds used to differentiate the goods and services of a
c) utility models;
d) copyright (including all such rights in computer software
e) moral rights;
f) any rights or forms of protection of a similar nature to
any of the above and having equivalent or similar effects to any of
g) all or any other intellectual or industrial property
rights whether or not registered or capable or
in each case whether subsisting now or in the future in any
part of the world and including all applications and rights to
apply for any of such rights together with all or any goodwill
relating to such rights.
2.1.4. 'National Trust' means The National Trust of Heelis,
Kemble Drive, Swindon, SN2 2NA (registered charity
2.1.5. 'NT' means the company or body within the National
Trust Group, which is named in the Agreement or the relevant part
of the Site.
2.1.6. 'NT Content' means the material on the Site
controlled by the National Trust Group.
2.1.7. 'National Trust Group' means the National Trust and
any company or legal entity controlling, controlled by, or under
common control with the National Trust. In this definition
the ownership directly or indirectly of 50% or more of the
voting shares, a 50% or greater interest in the income of such
company or legal entity, or the ability otherwise of The National
Trust to secure that the affairs of such company or legal entity
are managed in accordance with the National Trust's
2.1.8. 'Our' means the National Trust Group.
2.1.9. 'Personal Information' means the information that You
provide in Your Application Form, that We obtain from You and that
We have regarding the progress of Your application if any. You may
request a change to Your Personal Information by contacting Our
membership department on 0844 800 1895.
2.1.10. 'Site' means this website.
2.1.11. 'Third Party Content' means the material on the Site
or accessed through the Site that is controlled by parties other
than the National Trust Group.
2.1.12. 'Us' means the National Trust Group.
2.1.13. 'We' means the National Trust Group.
2.1.14. 'You' and 'Your' means the person entering the
Agreement or accessing the Site as the case may be.
3. Changes to these Web Conditions and to Additional Terms
We may change these Web Conditions and any Additional Terms
and Conditions at any time. It is Your responsibility to check
these Web Conditions in case there are any changes. If You access
and use the Site after We have made a change to these Web
Conditions You shall be treated as having accepted the
Reference should be made to Our
5. Accuracy of Content
The Site and Content is provided for Your general
information only; We advise that, although the National Trust Group
makes every effort to maintain the accuracy of information on the
Site, Content may not be accurate and complete and is provided 'as
is'. Therefore You should not plan to do, or refrain from doing,
something in reliance upon Content without first checking the
accuracy of the relevant Content by some other means. For example,
if You propose to establish an itinerary based on opening times
for, or distances to, any of the National Trust Group properties,
You must check information of that type You obtain on the Site with
the relevant properties themselves. All such information on this
site is necessarily subject to change, sometimes at short
6. Third Party Content, 'Partners' and Links from the
6.1. We are not responsible for the content of third party
sites linked to the Site or for Third Party Content. They are
independent of Us, and their content is not endorsed or approved by
Us, even where the third party in question is stated to be a
'partner' of NT.
6.2. We have 'partners'; persons (corporate or otherwise)
with whom we have developed affinity products specifically to
support the National Trust, usually through its trading company,
The National Trust (Enterprises) Limited (which covenants its
profits to the National Trust). An example is the National Trust
Travel Collection where every booking generates a commission to the
trading subsidiary. If You agree to purchase goods or services
offered on or through 'partners' or third party sites, such as (but
not limited to) travel bookings, merchandise and services, the
resulting agreement will be entirely between You and the 'partner'
or relevant third party; We shall not be involved in, or have any
responsibility under, those agreements. We shall not be responsible
for any loss or damage (including, but not limited to, any direct,
indirect, special, incidental or consequential damage (including
the loss of profit)) relating to the products and services of
'partners' or third parties that are featured in or linked to the
6.3. In entering any agreement to which the National Trust
Group is not a party, You accept that the National Trust Group has
no liability whatsoever.
6.4. You should check with Us if You are in any doubt as to
the status of any Content.
7. Contact Between Us
7.1. You are responsible for ensuring that Your instructions
(including all the details We may require to carry out Your
instructions) and any information You give to Us are accurate and
complete. We shall not be liable for any loss or damage You suffer
if they are in any way inaccurate or incomplete and Our records
will be conclusive evidence of Your instructions unless We agree
otherwise. We may in Our absolute discretion refuse to carry out
any instruction or reverse any action taken by Us in response to
7.2. To contact Us please refer to contact details given on
the Site or in the relevant Additional Terms and Conditions. There
may be different addresses and telephone numbers for different
8.1. Information gathered from Your use of the
8.1.2. Your use of the Site gives Us Your consent to the use
of Personal Information as set out below. In some circumstances,
more specific consent is required from You and these matters will
be clearly raised in any Application Form or registration
8.1.3. We gather the following anonymous information in
aggregate form: browser type (eg Internet Explorer, Netscape
Navigator), operating system (eg Windows, MacOS, Linux), IP
address, and internet domain (eg Demon, AOL).
8.1.4. If Your computer allows Us to, We shall use 'cookies'
to store certain types of information each time You interact with
Us. Cookies enable our system to recognise Your computer and allow
Us to see how You use the Site. This may include tracking the areas
of the Site You visit to see what interests You in particular, and
which third party sites You access before and after. Refer to
policy for further information.
8.1.5. Personal Information will be stored by and may be
used by Us:
126.96.36.199. to enable Us to develop, improve and market Our
products and services to You and Our other customers /
188.8.131.52. for market research and statistical analysis;
184.108.40.206. for general business purposes and as otherwise
permitted by law or regulation.
220.127.116.11. We may analyse and assess Your Personal Information
to enable Us to:
18.104.22.168.1. understand more about You; and
22.214.171.124.2. design, select and offer products and services
(including those of organisations that are not part of the National
Trust Group) that We consider may be of interest to
8.2. Sharing and international transfer of
We will not transfer personal data about you to any country
outside of the European Economic Area without first ensuring that
adequate protections are put in place for your benefit in
accordance with best industry practice and the Data Protection Act
8.3. We shall need Your specific consent for disclosure of
certain types of information about You or to You
If You opt in using the clearly identified section of the
Application Form, We may tell You about products or services and
other organisations or invite You to take part in offers of Ours
that We think may benefit You. We may do this by post, by telephone
(including by way of automatic dialling), by fax, by email or via
8.5. You will be entitled, on payment of a fee, to a copy of
the details and Personal Information We hold about You if You apply
to Us in writing.
9. Target Audience
Products and services of the National Trust Group offered on
the Site are only available to residents of the United Kingdom,
except for the National Trust Touring Pass which is only available
to overseas customers. Certain products and services may only be
available to UK residents who are supporters of the National
10. Intellectual Property
10.1. Our Site and the Intellectual Property Rights in the
NT Content are owned by or licensed to Us.
10.2. Certain names, words, images or logos identifying Us
and the products and services featured in the Site are the trade
marks of the National Trust Group. Certain other names, words,
images or logos may constitute trade names or unregistered trade
marks of the National Trust Group.
10.3. The names and logos of third parties mentioned in the
Site or in the Third Party Contents may be the trade marks, trade
names or unregistered trade marks of those third parties and in the
NT Contents they are used with the permission of such
organisations. In the event that You own Intellectual Property that
appears on the Site without Your written consent please notify
10.4. You may view, print, download or store temporarily
extracts from the Site for Your own personal reference or for the
purpose of applying to Us to access or use the products and
services featured on the Site. No other use (including, without
limitation, the alteration, deletion, utilisation or extraction) of
the content and materials featured on the Site is permitted without
Our written permission. Otherwise than as provided, the Site
cannot, whether in whole or as to any part, be copied, reproduced,
distributed or transmitted in any medium (including, without
limitation, by the internet) without Our written
10.5. Where downloads of third party software are made
available on the Site, they are owned by the third party licensor
in question, and will be subject to any terms and conditions
applied by the relevant third party.
10.6. The Site may contain proprietary notices (such as
moral rights and trade mark notices) and copyright information, the
terms of which must be observed.
11. Linking to the Site
11.1. You must not link to the Site for commercial purposes
without our written agreement.
11.2. Other than as above, We encourage businesses and
others to link their sites to the Site. However, if You wish to
establish a link to the Site or any of its Content, we require that
the link does not open within a frame-set of another
12. Access to the National Trust Group Internet based
Services and Products
12.1. Community activity
12.1.1. In parts of the Site You may be enabled to interact
with other users or with Us, through (for example) message boards
and email. You must ensure that any such interaction by You or
through Your email address will not:
126.96.36.199. be capable of infringing the Intellectual Property
Rights or other rights of any person;
188.8.131.52. breach any applicable law or regulation;
184.108.40.206. be perceived as inappropriate for the Site,
offensive or misleading.
12.1.2. We may remove any postings or other interaction at
our entire discretion.
12.1.3. We have no obligation to monitor, censor or edit the
content of any material transmitted or received by You or other
users of the Site. You are responsible for the content of any
material You transmit.
12.2. 'Equipment' means all such compatible equipment,
software and communications lines (including any public
communication lines) required by You to properly access the
12.3. You are responsible for obtaining and maintaining Your
Equipment and for ensuring that it is compatible with the Site. We
have no responsibility or liability with respect to Your
12.4. We may change the minimum specification required to
access the Site at any time. We shall notify You of such a change
by placing a general message on the Site or through amendment of
these Web Conditions. We shall not be liable to You if any such
change in specification results in Your Equipment becoming
incompatible with the Site or becoming unable to perform, within
the Site, all of the functions previously performed.
12.5. You will be responsible for the cost of all charges
You incur in accessing and using the Site.
12.6. We cannot guarantee the speed with which You will be
able to access and use the Site (as it will depend upon factors
such as the specification of Your Equipment and the number of
people using the Site) or that You will have uninterrupted or
continuous access to the Site.
12.7. You must not:
12.7.1. introduce or attempt to introduce any virus or any
other contaminant to the Site or any of Our computer
12.7.2. in any way attempt to access, alter, de-compile,
reverse engineer, destroy or otherwise tamper with any part of the
Site or any of Our computer systems;
12.7.3. interfere with the use of another person's access to
or use of the Site;
12.7.4. obtain access to information relating to another
person which is on Our computer system;
12.7.5. use or attempt to use the Site or any of Our
computer systems for any unlawful or immoral purpose.
12.8. We may suspend or terminate Your access and use (in
whole or in part) of the Site at any time with or without
12.9. You are responsible for getting an appropriate
connection with a telecommunications provider in order to access
12.10. We shall control, direct and establish technical
procedures for using the Site (and We may vary them from time to
time). You must follow Our instructions and adhere to Our
procedures as given on the Site when using any the National Trust
Group web-based service.
12.11. You must ensure that any material and / or
information downloaded or otherwise obtained through the use of the
Site is at Your own discretion and that You will be responsible for
any damage to Your Equipment or loss of data that results from the
download of such material and / or data.
12.12. We shall use reasonable endeavours to keep the Site
free from viruses and corrupt files but We do not warrant that the
Site is free from infection by viruses or anything else with
contaminating or destructive properties. We recommend that You
'virus check' all information sent to You by Us. We shall not be
liable for any corrupt information sent to You by Us or for any
corrupt information You send to Us.
13.1. If You have a complaint about the Site please contact
13.2. If You have a complaint about the Agreement please
14.1. Us to You
14.1.1. We shall not be liable to You for any loss or damage
(other than that which cannot by law be excluded) You may suffer
(irrespective of whether it arises due to Our failure, error or
delay) as a result of:
220.127.116.11. Our having acted upon Your instruction or
following receipt of any information from You;
18.104.22.168. Any misuse or abuse of the Site by You or anyone
22.214.171.124. Your Personal Information having been disclosed to
someone else (other than due to Our having so disclosed
126.96.36.199. Our being unavailable for whatever
14.1.2. We shall not be liable to You in any circumstances
for any loss or damage (other than that which cannot by law be
188.8.131.52. is not direct;
184.108.40.206. is beyond Our reasonable control; or
220.127.116.11. We could not reasonably foresee.
14.1.3. Any liability We may have to You will be limited to
the actual amount of any loss or damage You incur or
14.1.4. We regularly update the Site. However, We do not
warrant that the content of the Site or the products and services
featured are available (either as featured or at all). The content
of and the products and services featured in the Site are subject
to change at any time without notice.
14.1.5. We do not seek to exclude or restrict liability for
death or personal injury resulting from Our
14.2. You to Us
14.2.1. You will be liable to Us for (and agree to indemnify
Us against) all actions, claims, costs, damages, demands, expenses,
liabilities, losses and proceedings We directly or indirectly incur
or which are brought against Us if You have:
18.104.22.168. acted fraudulently;
22.214.171.124. been negligent;
126.96.36.199. misused or abused the Site;
188.8.131.52. breached Your Agreement with Us.
14.2.2. You will be liable for any loss even if the
instructions were not given by You except:
184.108.40.206. in the case of a fraud to which You were not a
party (unless You have failed to make any required
220.127.116.11. if You are able to prove a relevant failing on Our
18.104.22.168. We have acted in error.
14.3.1. We shall not be liable for any errors or delay or
failure if this is due to anything beyond Our control; for
22.214.171.124. industrial action;
126.96.36.199. fire, flood, explosion, act of God, governmental
188.8.131.52. the failure, directly or indirectly of any power
supply, machine, data processing system, data transmission link, or
184.108.40.206. a Card not being accepted by a retailer, terminal,
cash machines or otherwise, for whatever reason.
14.3.2. Each of these conditions is separate from all other
conditions, so that if one condition is found to be void or
otherwise unenforceable it will not affect the validity of any of
14.3.3. If We do not enforce any of the rights We have under
this Agreement, or if We delay in enforcing them, that does not
prevent Us from taking any action to enforce Our rights in the
14.3.4. Upon termination of Your Agreement terms and
conditions in the Web Conditions and Additional Terms and
Conditions that are capable of continuing to apply will do
14.3.5. The Agreement and the Web Conditions will be
governed by, and its terms construed in accordance with, the laws
of England and the Courts of England will have exclusive
jurisdiction over any disputes arising from the Site.
Website terms and conditions:
15.1 The 16 statements which ask about children's connection
to nature come from recent work undertaken by the RSPB and the
University of Essex, funded by the Calouste Gulbenkian Foundation.
Further information can be found at www.rspb.org.uk/connectionmeasure. The data
gathered from these questions will help to evaluate 50 Things by
the National Trust, and may also be anonymised and shared with
external researchers undertaking further investigations into
connection to nature.
15.2 Participation in the survey is deemed as accepting the
overall 50 things to do before you're 11 ¾ terms and
Visitor feedback postcard prize draw terms and
The winner of each prize will be the first pulled from the prize
draw. 1st prize consists of 1 x Garmin eTrex 10 Geocaching Bundle
worth £119.99. 2nd and 3rd prize consist of a 50 things 'adventure'
pack worth £50.00. The prize draw is not open to employees of the
National Trust or their families. The judge's decision is final and
no correspondence will be entered into. Entries are only valid on
completion of full name and address details. There is no cash
alternative. Winners will be notified by post within 28 days of the
closing date (29/11/13). A list of winners can be obtained by
The visitor feedback postcard can be found here: https://www.surveymonkey.com/s/50things2013
16. Wild-time challenge Promotion Terms &
16.1 You can enter the promotion if you are aged 16 years or
under and live in the United Kingdom (Northern Ireland, Wales,
Scotland and England). Please ask your parents or guardians before
you enter this promotion or give your contact details. You cannot
enter if your parents or guardians or any other member of your
family work at the National Trust.
16.2 To enter the Wild-time challenge you need
a. Sign up to the '50 things to do before you're 11¾'
b. Complete 25 of the '50 things' adventures and log these
on the website before the closing date of midnight 1 September
c. Your parent account will then be sent an email asking you
to enter the prize draw with the promotion code provided for a
chance to direct and star in your own nature-inspired film and to
claim your free National Trust family visit pass which you can use
at over 200 of our special places (pass terms and conditions
d. You can then enter the code on the microsite to enter the
prize draw for the chance to direct and star in your very own
16.3 The winner of the prize to produce their own
nature-inspired film will be the first entry randomly pulled from
the prize draw and independently verified. The draw will be from
all the complete and valid entries received by the closing date (1
September 2013). We will get in touch with the winner within 28
days of the closing date to the email address that they gave
16.4 If the winner does not reply to claim their prize
within 3 weeks of their being contacted, the National Trust
reserves the right to withdraw prize entitlement and then another
winner will be pulled from the prize draw in accordance with these
terms and conditions.
16.5 There is only one prize to star in your very own nature
film up for grabs. This prize comprises:
- 1 flip camera worth over £100
- 1 day planning your nature film with a director at your local
National Trust property
- 1 day filming with the National Trust film team at your local
National Trust property. This day will create an approximate 10-15
minute film (depending on film footage collected)
- A DVD of your film
- Travel and lunch expenses on the days of planning and filming
for the winner and one parent or guardian up to the value of
- All other costs and expenses in taking up the prize,
including any accommodation, as required, all other meals and
drinks and spending money are the winner's own.
16.6 The place where you will do the planning and filming
days will be one National Trust property local to you. The place
will be agreed after you accept the prize.
16.7 If you do win the opportunity to direct and star in
your very own nature film, you need to do your planning and filming
days before Sunday 8 December 2013.
16.8 You may only enter the prize draw once per
16.9 There is no cash or other prize alternative in whole or
in part and you cannot give the prize to another person. In the
event of circumstances outside the reasonable control of the
National Trust, we reserve the right to substitute the prize for a
suitable alternative of equal or greater value.
16.10 The National Trust will not be liable for any
circumstances beyond its reasonable control that prevents the prize
from being delivered to the winner
16.11 If you want to find out the name and county of the
winner, call 01793 818 540 or email firstname.lastname@example.org
up to 90 days after the prize draw winner is drawn.
16.12 The winner may be required for reasonable post-event
publicity with no further recompense.
16.13 The Promoter is: The National Trust, Heelis, Kemble
Drive, Swindon, Wiltshire SN2 2NA. Registered Charity No.
17. Wild-time challenge Family Visit Pass Terms and
17.1 Information on how to enter and claim your one National
Trust family visit pass are above.
17.2 One pass is available for each person completing the
17.3 You can use the National Trust family visit pass at
over 200 of our places. Properties excluded from the National Trust
family visit pass are:
Aberdeunant, Antony Woodland Garden, Ascott, Bath Assembly Rooms,
The Beatles Childhood Homes (20 Forthlin Rd & Mendips),
Birmingham Back to Backs, Boarstall Tower, Braithwaite Hall,
Brownsea Island Ferry Charge, Buscot Park, Buscot Old Parsonage,
Chastleton House, Clevedon Court, Cilgerran Castle, Clumber Park,
Cobham Mausoleum, Cwmmau Farmhouse, Dorneywood Garden, Dunster
Working Water Mill, Dunstanburgh Castle, Eastbury Manor House,
Farnborough Hall, Farne Island, Gawthorpe Hall, Gondola, Grantham
House, Great Chalfield Manor, Hadrians Wall & Housesteads Fort,
Hailes Abbey, The Homewood, Kedleston Hall, King's Head, King
John's Hunting Lodge, Lamb House, Leighton House Museum, Lundy,
Maister House, Middle Littleton Tithe Barn, Morville Hall, Moulton
Hall, Mount Grace Priory, Murlough NNR, Nether Alderley Mill,
Oakhurst Cottage, Old Soar Manor, The Old Manor, Orford Ness,
Owletts, Philipps House, Pitstone Windmill, Portstewart Strand,
Priest's House, Princes Risborough Manor House, Priory Cottages,
Red House, Rosedene, Shalford Mill, Shugborough, Sprivers Garden,
Stoneacre, St. John's Jerusalem, St.Michael's Mount, Tatton Park,
Theatre Royal Bury St Edmunds, Town Walls Tower, Treasurer's House
(Martock), Ty Mawr Wybrnant, Wakehurst Place, West Green House
Garden, Westwood Manor, West Wycombe Park, White Mill, Woolbeding
Gardens, and all properties managed by Historic Houses Hotels Ltd,
English Heritage, CADW and local authorities.
17.4 The pass must be handed in when you use it to visit
your chosen National Trust property and you cannot use it against
the cost of membership.
17.5 Photocopies of the pass will not be accepted.
17.6 There is no cash alternative and the prize is
17.7 This pass cannot be used at the same time as another
17.8 You can use your family visit pass at participating
properties during the published opening times only. Please check
individual opening times before you visit.
17.9 You are not able to use it at National Trust events
where a separate charge is made.
17.10 You are not able to use it on Bank Holidays or Bank
17.11 The pass can be used to admit 4 people, either 2
adults and 2 children or 1 adult and 3 children.